Autobarn Cannon Hill

Very poor customer service today... this is my local store which I go in regularly, but I will never go back after today. I needed a towbar hitch, tow ball and locking pin urgently - I had no tools on me, but asked the staff if they could fit the items for me, including fitting the tow ball to the hitch for, before I purchased. They said sure. Once I'd bought the items, the guy serving me couldn’t find a wrench big enough, so he asked, who I presumed to be the manger, if they had one. To which he replied 'you're supposed to sell him one'... while I was stood right there. This was very rude, and extremely poor customer service. I advised I’d had all the tools I needed at home, and didn’t need to buy another spanner just to fit it here. At this point the manager just disappeared and ignored the situation. So, in the end I walked out with no help at all, and had to fit everything myself, and head home to use my own tools – not a great outcome given I needed the items urgently, and had already asked if they could fit everything for me. If I hadn't needed the items urgently, I would have asked for my money back.

I need some matte black hood vinyl wrap and the website claimed that Cannon hill store has one in stock. Just in case, I called the store to make sure, and have it put aside for me. I drove 45 minutes to the store to collect the order, only to be told that it wasnt actually in stock at all, so my phone call was a waste of time, just like my 45 minute drive. I did need some wrap so I purchased the 1.52x1.52 carbon fibre wrap from the shop floor and drove home. When I arrived home ready to apply the wrap, I noticed the box had been previously opened then taped back together and the wrap I bought was in 3 pieces cut up - completely unusable as a hood wrap. Upon calling the store they tell me they cant do anything except make me waste even more of my time by going back to an Autobarn store to get a refund. What is going on with Autobarn. Probably the most incompetent service I've had in years.

These guys are great, came here on a Sunday afternoon (21/05) and these guys did a efficient and quick job changing my lights and wiper in my car, as a delivery driver that works with my car and don’t know anything about cars, they put me back in the road to continue working in less than 10 minutes. Hope the owner or manager see this message and pass it on to the employees.